Social workers routinely encounter patients who are experiencing problems in their personal relationships, in clinics, hospitals, long term care facilities and community centers, and in home visits. These difficulties may range from poor communication to serious disagreements and arguments, to verbal abuse and physical violence perpetrated by one partner on another or a parent on a child. Many patients may be involved in a relationship that is clearly "dysfunctional" and even harmful, yet the person does not seem able to extricate themselves from it. Others may be involved in relationships that are relatively stable and less problematic, yet they will tend to have the same disagreements or arguments repeatedly. These relationship difficulties can cause individuals significant stress and aggravation, undermine their well-being, potentially contribute to health problems, and in some cases can put individuals in considerable danger.

Explains the concept of emotional intelligence. Describes the relationship between emotions and the brain. Outlines how to use emotional intelligence to reduce negative moods. Explains the concept of social intelligence and its components. Identifies the neural circuitry underlying interpersonal behavior. Describes educational programs designed to heighten emotional and social intelligence.

In this DVD presentation, Master Instructor Kent Howard will guide the viewer through basic methods of self-protection, retreat, and escape. He will demonstrate skills to deal with seizures and strikes. Finally, he will describe how to engage, control, and restrain an angry or aggressive client. This course will satisfy 2 contact hours in Category 5 for patient safety for pharmacist and pharmacy technician credits.

After completing this course, participants will be able to 1) describe strategies for self-protection, retreat, and escape, 2) demonstrate core skills for defense against seizures and strikes, 3) describe how to engage and gain control over a client who is acting out; and 4) explain the role of self-defense and humane care in crisis intervention.