In this DVD presentation, Master Instructor Kent Howard will guide the viewer through basic methods of self-protection, retreat, and escape. He will demonstrate skills to deal with seizures and strikes. Finally, he will describe how to engage, control, and restrain an angry or aggressive client. This course will satisfy 2 contact hours in Category 5 for patient safety for pharmacist and pharmacy technician credits.

After completing this course, participants will be able to 1) describe strategies for self-protection, retreat, and escape, 2) demonstrate core skills for defense against seizures and strikes, 3) describe how to engage and gain control over a client who is acting out; and 4) explain the role of self-defense and humane care in crisis intervention.